Metrics that demonstrate positive impact
Proactive engagement is a powerful customer service strategy in which companies reach out to customers before they ask for help. […]
Lead Generation
May 2025
Lead Generation
Benefits of personalized recommendations in live chat
Live chat plays a critical role in providing these personalized recommendations. With access to customer data, such as past purchases,
Lead Generation
7 Ways Live Chat Can Boost Your Black
During peak shopping seasons like Black Friday, exceptional customer service is key to driving sales. Shoppers expect fast, personalized support,
Lead Generation
A powerful and affordable alternative to
On the other hand, tawk.to also offers great integration capabilities, allowing small businesses and marketing agencies to integrate the live
Lead Generation
Live Chat App Comparison
With an average increase of 43% in customer service chats in 2022, customers are opting for live chat as their