With an average increase of 43% in customer service chats in 2022, customers are opting for live chat as their preferred mode of communication for questions and concerns, due to its convenience and efficiency.
For businesses, live chat has become an excellent tool to improve sales efforts . It connects businesses with potential customers in real time and ensures efficient management of resources, helping to save money through automation .
As the demand for live chat continues to grow, there are many options for business owners to choose from. This short guide will compare 3CX and tawk.to, two of the most popular telemarketing data customer support tools, based on features, performance, pricing, and more.
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Feature Comparison: 3CX vs Tawk
Tawk.to and 3CX have a wide range of features to help businesses connect with potential customers and their target audience. However, these live chat apps have been developed differently, offering users a completely unique experience.
3CX is very easy to set up, making it a great option for small businesses and marketing agencies. Call logs and recordings are easily accessible and the comprehensive dashboard ensures a seamless user experience.
Similar to 3CX, Tawk.to also comes with a detailed common mistakes in business emails installation manual, which makes communication between companies and customers easier. The unique feature of creating a FAQ section via the live chat app provides great support to customer representatives, improving their ability to better serve your target audience.
As for the Tawk.to dashboard, it is intuitive
Live Chat App Comparison and navigating through the different options is quite easy. Although it may take some time to get used to the various features, this live
chat app is incredibly intuitive.
Main features
While both of these live chat apps aim to bridge thailand lists the communication gap between businesses and their potential customers, they do it differently.
Below is a feature comparison table to help you understand the differences between 3CX and Tawk.to:
Integration and compatibility
CRM integrations allow you to connect your
CRM system to other key tools to streamline
data and improve customer management.
The team behind 3CX has successfully tested the
live chat app with some of the biggest
players in the industry, including:
