On the other hand, tawk.to also offers great integration capabilities, allowing small businesses and marketing agencies to integrate the live chat app with their existing CRM systems and other third-party tools, including WordPress, Zapier, and Cloudflare.

Personalization and branding

Not all live chat apps are one-size-fits-all solutions, as businesses’ needs vary. Personalization is key to helping you meet customer demands and impact customer satisfaction and retention.

From changing colors to choosing bubble icons, 3CX offers advanced customization, allowing users to create an intuitive dashboard with the information they want.

Additionally, business owners can tailor automatic greetings to their writing style, enable privacy controls, and protect the identities of their agents.

That said, tawk.to also offers great customization options, including the ability to change the widget’s design and colors to match your branding, set up a scheduler, and tweak the content and behavior to fit your business.

Performance and Reliability: 3CX vs Tawk

While both 3CX and tawk.to offer a number of unique features to improve customer satisfaction and retention, the performance and reliability of these live chat apps should be carefully considered before investing in either solution.

Adding the 3CX or tawk.to widget to your website does not affect the page loading speed. Once a browser launches the site, it will send a request to load the widget and the time it takes to do so will depend on your device and internet connection.

Both split files into sizable chunks, making them incredibly easy to upload without any issues. While this was a major problem at the time, technological advancements have allowed these  telemarketing data  live chat apps to function smoother and more efficiently.

Prices and value for money

According to the company, the prices for the Pro and ENT packages are based on the number of simultaneous calls (SC). The above rates are for four SCs, which increase as the business continues to grow.

Tawk.to takes a different approach to pricing. It is completely free and there are no limitations on the number of agents or conversations. The live chat app also has a ticketing sending emails when you’re angry or emotional  system, knowledge base, and CRM at no additional cost.

If you are a small business or marketing agency on a budget, you may want to consider tawk.to. It is free, offers seamless integration with other tools, and offers great customization capabilities.

However, if you have the money to spend, 3CX offers a better customer experience, as you can build integrations yourself with the help of a professiona l thailand lists developer. It is aimed at addressing the concerns of large companies by efficiently handling simultaneous calls.

Customer Support & Resources

3CX has an online forum with a community of active members. Business owners can interact with each other, share their experiences and receive professional assistance. The company uses these interactions and feedback to constantly improve its offerings.

On the other hand, tawk.to provides a lot of resources on its website to guide business owners and help them improve their experience. There is an online help center for quick assistance and an educational academy to learn the basics.