Your customers shouldn’t have to guess which products are returnable and which aren’t.

Depending on the type of items you sell, some may not be suitable for returns. This is typically the case for:

• Perishable or short-life products
• Open hygiene products
• Sealed products that have been unsealed
• Custom products designed specifically for a client
• Products purchased by another company (B2B contract)
• Initiated services such as subscriptions or travel reservations
• Digital products, such as media, online courses, or gift cards

Step 4: Make returns easier

More than half of consumers consider returns mobile database a hassle. And chances are your customer service colleagues feel the same way. However, there are ways to make the returns process as seamless as the shopping experience:

• Briefly explain the return process on the package, invoice, or a separate flyer so customers don’t have to go fishing for information.
• Use a specialized returns solution, such as the Sendcloud returns portal. This allows your customers to easily create a return themselves with their order number and address.

This approach also helps relieve customer service. Especially if you enable automatic return tracking notifications: your customers will no longer have to contact you to find out the status of their return.

Want to go even further? The possibilities are endless!

• Paperless returns: make returns to  product marketing plays collection points easier by opting for digital labels
• International Returns  : Simplify international returns as much as domestic returns
• Easy Return Solution (ERS)  : Allow drop-offs at any local carrier branch

Attach a prepaid return label to the package

Depending on your country of residence or the carrier you use, you can simplify the returns process even further. Don’t hesitate to see if you can take advantage of the sault data following features:Conversely, a poorly thought-out return policy can be detrimental, with a high risk of cart abandonment. If they end up ordering but have difficulty returning an item, buyers may leave a negative review, which would damage your reputation and could push other potential buyers to turn to the competition.